We emphasize transparency and efficiency in all our interactions with customers, even in order fulfillment, which is a very critical stage. We also intend to use our order tracking to focus on real-time visibility that will give the customers the information that they will need to know the status of their eyewear order, including the time that it was made up to the time of delivery. With the help of a combination of advanced technological development and a personal approach to the service, we can turn our experience into one that will not be stressful.

This promise may be regarded as our primary principles of trust and customer-centricity, which will allow you to feel at ease wearing your new prescription glasses, sunglasses, or designer frames without any reservations. Through the provision of easy-to-use tracking services, we develop credibility and portray our relentless determination to provide quality eyewear at the right time and at the right place.

When our customers place an order on our site, be it a cheap pair of glasses as low or a high-end brand such as Versace, Prada, Miu Miu, and Ray-Ban, customers will get a confirmation email with an order number. The manufacturing process generally requires 3-5 working days, after which the products undergo quality tests to maintain our standards of authenticity.

The main milestones of our system are order received, in production, quality checked, shipped, in transit, and delivered. Such an organized strategy makes it predictable, and the estimated delivery times are offered in advance, usually in 5-10 business days throughout Canada.

The customers can check live updates on our convenient online portal, which can be accessed in your account dashboard, and type in your order number. The real location, approximate delivery time, and any possible delays that could be caused by the weather conditions or the logistics, will be provided with carrier API integration. Messages are sent via email and SMS at every level, so you are always updated without the necessity of checking them every time.

In international orders being custom-made, we have our system, which contains verification steps of the pupillary distance (PD) to avoid mistakes. Moreover, our handheld-friendly interface enables one to track on-the-go, proving convenient to busy professionals, families, or other customers, with our wide array of selections for men, women, and children. Not only do these features make it very efficient, but it also complies with our innovation in the eyewear industry.

In case of any questions in the process of tracking, there is a special support team that is on hand to help. Developed by our expert representatives, who have trained on eyewear details such as the frame sizes and types of lenses, are capable of explaining and giving suggestions in detail.

We offer alternatives proactively (in the case of delays), like expedited shipping options. This tracking software, which is integrated with support, is the underlying of our holistic approach, which creates confidence and satisfaction across the customer lifecycle.