Returns & Exchanges
We want you to feel confident about your Mafami eyewear. If your glasses aren’t right for you, please contact us within 30 days of delivery to request a refund, exchange, or store credit.
Refunds & Store Credit
Eligible returns requested within 30 days of delivery qualify for a refund of the amount paid for the returned products, including frames and prescription lenses. Refunds are issued to your original payment method after we receive and inspect your return. You may choose store credit instead of a refund.
Original shipping charges are non-refundable.Exchanges
If you would prefer a different frame, colour, or size, contact us within 30 days of delivery to arrange an exchange. If the replacement costs more, you’ll pay the difference. If it costs less, we’ll refund the difference to your original payment method.
Return Conditions
Glasses must be returned undamaged and unscratched, with the original case, cleaning cloth, and any included accessories. Reasonable try-on and prescription adaptation are permitted. Damage caused by accidents, misuse, improper care, or alterations is not eligible for a change-of-mind return.
Please contact us before sending your glasses back. Once your return is approved, we’ll provide return instructions. Please ship your return within 14 days of approval, pack it securely in a protective box, and use a tracked shipping service.
- Contact us before sending your glasses back
- Receive return instructions once approved
- Ship within 14 days in a protective box, tracked
Prescription & Lens Support
If you experience difficulty with your prescription lenses, contact us within 30 days of delivery. We’ll review your prescription, pupillary distance (PD), and any relevant fitting measurements to help identify the issue.
Free Lens Remake
For progressive or multifocal adaptation concerns, we offer one free lens remake when you contact us within 30 days of delivery, after reviewing your prescription and fit. If you supplied an incorrect prescription or PD measurement, we also offer one courtesy lens remake within this period.
These benefits are limited to one complimentary remake per original pair. Customer-requested upgrades may cost extra.
How Remakes Work
Lens remakes require the original glasses to be returned to Mafami for inspection and replacement of the lenses in the same frame. Please contact us for return instructions before shipping your glasses.
We cover the necessary shipping costs for confirmed manufacturing errors and approved progressive or multifocal adaptation remakes. Customers are responsible for shipping costs when the remake is due to an incorrect prescription or PD measurement they supplied.
Incorrect or Faulty Items
If we send the wrong item, make your lenses incorrectly, or confirm a manufacturing defect upon inspection, we’ll correct or replace the affected item at no charge and cover the necessary shipping costs. Please contact us promptly with your order number and details of the issue.
Return Shipping
Customers are responsible for tracked return shipping for change-of-mind, style, or fit returns. Mafami covers necessary shipping costs for confirmed manufacturing errors, faulty items, or incorrect items sent by us.
| Reason | Shipping paid by |
|---|---|
| Change of mind, style or fit | Customer |
| Incorrect prescription or PD supplied | Customer |
| Manufacturing error, faulty or incorrect item | Mafami |
| Approved progressive / multifocal remake | Mafami |
Start a Return
Email info@mafami.com with your order number and the reason for your return, exchange, or lens concern. Our team will explain the next steps and help you find a suitable solution.
Email info@mafami.com